Privacy Policy

1. Who We Are

eCom2Win is an email and SMS marketing agency. Our website is ecom2win.com. If you have any questions about this policy, you can contact us at hello@ecom2win.com.

2. Information We Collect

We may collect the following types of personal information:

• —Contact information: Name, email address, phone number, and business name when you fill out a contact form, book a call, or enquire about our services.
• —Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• —Communications: Any messages, emails, or information you send us directly.
• —Client data: Business information, account access credentials, and marketing data shared with us as part of delivering our services.

3. How We Use Your Information

We use your information to:

• —Respond to enquiries and provide our services
• —Schedule and conduct strategy calls
• —Send service-related communications and updates
• —Improve our website and services through analytics
• —Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your personal data on the following legal bases:

• —Contract: Processing necessary to fulfil a service agreement with you.
• —Legitimate interests: Improving our services, responding to enquiries, and marketing our services to prospective clients.
• —Consent: Where you have explicitly opted in to receive marketing communications.
• —Legal obligation: Where we are required by law to process your data.

5. Third-Party Services

We use the following third-party tools that may process your data:

• — — for booking strategy calls (subject to Calendly Privacy Notice)
• —Google Analytics — for website usage analytics
• —Klaviyo / Omnisend — for email marketing platform management on behalf of clients

Each of these services has its own privacy policy governing how they handle data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is retained for the duration of the service agreement and for a reasonable period thereafter for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• —The right to access the personal data we hold about you
• —The right to correct inaccurate or incomplete data
• —The right to request deletion of your data
• —The right to restrict or object to processing
• —The right to data portability
• —The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@ecom2win.com.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Please see our Cookie Policy for full details on the cookies we use and how to manage them.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@ecom2win.com.